Customers associate digital banks with empowerment – but value the inherent trustworthiness of traditional banks

Latin America has made extensive progress in increasing access to finance in the last year, but challenges remain

Covid has shown that LatAm fintechs have a lot of potential in terms of financial inclusion – and so do banks

Virtual assistants offer benefits for clients wanting help 24/7, but incorporating them into the digital strategy requires careful planning

EXCLUSIVE: Banorte-Rappi joint venture targets innovative financial offerings on a huge scale, says Juan Guerra

B89, a new Peruvian fintech being established by a power-list of local entrepreneuers, is targeting a young client base with modern services

Here are the best webinars and online events in the digital banking and fintech sector in Latin America, from June 15 to 19 

Brazilian lawmakers have delayed data protection laws but are pushing ahead on open banking regulations.

#TopNews: This week’s top news in digital banking and fintech in Latin America

The economic shock of the COVID-19 pandemic is having a fundamental impact on lending and leasing fintechs

Scotiabank Peru, BBVA and Interbank find fast uptake with PLIN, to facilitate free and immediate peer-to-peer transfers, although interoperability is in question

Brazilians use messaging app to chat with Bradesco’s bot, renegotiate debt at Banco do Brasil, as digital banking surges

Through Krealo, Credicorp is taking aim at the Chilean retail banking market with the launch of a new digital bank, Tenpo

Biggest hurdle for users to become loyal regulars comes early in the life cycle, says CEO and founder of Brazilian digital bank Neon

Customers are flocking to digital channels, but two Credicorp business areas show the downsides of digital transformation

Brazilian banks employ APIs as they look to capture greater share of the retail market

Mobile banking in Peru is growing exponentially

Santander, Bradesco and Itaú have posted double-digit growth in digital customers

Inside the coffee banking model in Bolivia

Celcoin, 4ToldFintech win Inclusive Fintech competition, but dozens of LatAm applicants fell short because of poor English skills, say judges

Banks explore avatars, gamification and a re-think of credit card rewards

Sura aims for rapid roll-out of personal finance marketplace app, Qiip, in Mexico

Panamanian bank Banistmo is testing gamification and QR payments

Banregio integrates e-commerce and deliveries into its app

The digital lending arm of Puerto Rico’s biggest bank says focusing on just one high-potential market and fine tuning the customer experience has fueled growth