Descubre el futuro de las finanzas en América Latina y el Caribe

The future of finance in LatAm & the Caribbean

O futuro das finanças na América Latina e no Caribe



The most-used digital wallets in LatAm

Aug 1, 2022

By Antony Pinedo
Digital wallets are gaining users across Latin America. Here are the 8 LatAm digital wallets with 10 million+ registered users in the region...


For many Latin Americans, digital wallets have made it easy to pay for goods and services without using cash.

And for the digital banks and fintechs behind the wallets, these apps are an increasingly powerful channel to not just to acquire new customers - but to generate data for more complete credit profiles.

That can help bridge the gap from issuing prepaid or debit cards, to issuing credit cards - something that "is a very difficult transition," Emilio González, country manager for Nubank in Mexico, told iupana in June.

Digital wallets have become a huge tool for payments, everywhere. Last year, digital wallets accounted for 48.6% of the value of e-commerce transactions globally, equivalent to US$2.6 billion. And the expectation is that by 2025 the share will reach 52.5%, according to The Global Payments Report by FIS.

Similar growth is expected in Latin America. With that in mind, we take a look at the most-used digital wallets across Latin America (based on official figures from each company), to give you a snapshot of region's leaders.

The most-used digital wallets in Latin America

1. PicPay: Latin America's most-used digital wallet

With 65 million registrations, PicPay is the digital wallet with the most users in Brazil: the company reports that 30 million people use their platform daily. It's also no longer a fintech - it became PicPay Bank, after the Central Bank of Brazil gave the green light to its license, last month.

PicPay offers credit cards, investments, personal loans and business management tools, and more than 5 million establishments accept payments through its digital wallet.

Founded in 2012, PicPay was one of the first wallets to provide payments via QR codes. Its proposal was well received and in 2015 Banco Original bought a stake in the company.

2. Nubank: The LatAm wallet with most active users

Nubank, meanwhile, with a presence in three countries, is the digital wallet with the highest number of active users in Latin America.

The Brazilian-headquartered company reported that it had 59.6 million registered users in the three countries where it operates: Brazil, Mexico and Colombia, and the end of the first quarter. Of these, it says that 46.5 million are active customers.

Nubank has added NuPay - to facilitate ecommerce payments - and NuCripto - for cryptocurrency investments - to the services that can be accessed through it wallet this year.

In Brazil, the regulator approved in September the acquisition of Akala, a financial institution that cost the company US$ 3 million. This operation is expected to boost the issuance of credit cards.

3. Mercado Pago

Digital wallet Mercado Pago has around 36 million unique active users, according to its 1Q 2022 financial results.

The fintech, which is part of the giant Mercado Libre, has operations in several Latin American countries, including Argentina, Mexico, Brazil and Chile. In addition, it has placed loans for US$ 2.4 billion.

In Mexico, the wallet won the tender for recharging in the public Metro system, a circuit used by 8 million people daily. This does not generate a large amount of profit for the company, but it allows it to attract and retain customers, said Jorge Cabrera, commercial director for Mercado Pago users.

The wallet reached a total payment volume of US$ 25 billion in the first quarter of this year.

4. PagBank PagSeguro

PagBank PagSeguro recorded more than 23.5 million registered customers in June. Its solutions are digital financial products such as prepaid, debit and credit cards, as well as investments and business tools.

At the end of June, PagBank PagSeguro launched a credit card with a limit linked to the investment users made on its platform.

"The card can be acquired even by people with negative credit ratings. Therefore, it is a democratic card suited to the Brazilian reality," explained PagBank PagSeguro CEO Alexandre Magnani in a statement.

The company closed 2021 with 13.1 million active users and a credit portfolio of US$ 355 million.

See also: Five major brands that branched into fintech

5. Inter

Banco Inter reported 18.6 million users as of last March. Although it was born as a regional mortgage firm, the bank now has a digital proposition that led it to acquire USEND, a cross-border payments fintech.

The digital bank offers financial and commercial products, under the slogan of becoming a super-app.

6. Itaú's Iti

Iti, Itaú Unibanco's digital wallet in Brazil, closed last year with more than 15 million users.

The wallet enables the possibility of applying for a credit card and personal loans.

7. Daviplata

Daviplata, created by Colombian bank Davivienda in 2011, today has 14.6 million customers.

Daviplata's revenue comes from commissions on transactions, but lending products are also on the roadmap.

Daviplata has crossed borders and already operates in El Salvador and there are plans to land soon in Honduras.

8. Yape

The Peruvian group Credicorp recently celebrated having reached 10 million users with its digital wallet Yape. It also announced that it will begin to provide microcredits of up to 200 soles (US$ 50) (you read it here, first).

See also: Smart POS: Paytechs explore new frontiers beyond payments 

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