13 December, 2018
Cybersecurity, automation, digital channels: Bank tech priorities

Banks in Colombia, Peru, Ecuador and Paraguay say that they aim to put tech to work for cybersecurity, automation and digital channels

Cybersecurity, automation and digital channels are priority areas for applying technology, according to banks in Colombia, Peru, Ecuador and Paraguay.

Virtually all banks surveyed in the four countries say that cybersecurity is “high” or “very high” priority when it comes to technology, according to a survey of banks conducted by Anif for Felaban and CAF.

Process automation, digital channels and data analytics were also high priority areas for banks in the four countries according to the survey published this month.

Survey respondents were asked to rank a series of technological developments in terms of priority, with five options running from “irrelevant” to “high priority”. And while few of the options were widely voted low priority, some areas stood out.

These graphs show the proportion of bank respondents in each country according to how they ranked cybersecurity as a priority for technology development:

Cybersecurtiy Colombia Graph

Cybersecurity graph EcuadorCybersecurity graph Peru



Process automation

Automation made up another important priority for most respondents in these countries.

The following charts show the proportion of bank respondents according to how they ranked process automation and digitalization as a priority for tech development.

Automation graph Colombia


Data analytics, digital channels

Data analytics, digital channels and digital culture also ranked highly among responses from all four countries.

In Colombia, 85% of respondents gave a “very high” relevance to digital channels, digital culture and data analytics. That was more even than than the 62% who said cybersecurity was a very high priority.

Further, 15% said digital culture and digital channels were “high” priority, while 8% gave the same ranking to data analytics.

Colombia Data analyticsColombia Digital Channels

Results were similar in Peru. There, 83% of respondents said that big data and data analytics were very high priority – more than labelled cybersecurity as such. Some 17% of Peruvian respondents said big data was high priority. Regarding digital channels, half of Peruvian respondents said they were high priority and the other half judged them “very high” priority.

Peru Data analyticsPeru Digital channels

Across all 51 banks surveyed regionally, product innovation and CRM strategy were the lowest-priority areas among respondents. High and very high tech priorities regionally -chartFew banks are leaving those aspects aside altogether – just 8% said product innovation was low priority, and 6% said the same for CRM strategy. Rather, fewer respondents – 29% – marked these areas as very high priority, compared to other areas of business.

While the survey targeted banks across Latin America and the Caribbean, the data offers the deepest look at the banking sectors in four countries. In Colombia, 15 banks responded. They account for some 86% of the country’s banking assets.

From Paraguay, 10 institutions including nine banks and one payments system, responded. They account for 64% of the country’s banking assets.

Six Peruvian banks and six Ecuadorian banks also responded, accounting for 62% and 44% of each country’s banking system assets respectively.

The full report is available from the Felaban website as a PDF here.

See also: The three key tech innovations for LatAm banks in 2019

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